Technical Operations Manager

Senior MacGyver who can create and lead a department of MacGyvers

Do you have skills operating and maintaining digital video signage systems and other pro AV/IT gear? Are you great at working with computers and troubleshooting their operations? Do you have project and team management experience? Great client services skills? Want to work at a very cool growing company and be part of pioneering a new industry?

We are looking for a solid technology generalist with great organizational skills to hit the ground running to design and build out our technical managed services department. Our ideal candidate will have at least 5 years of experience in technical operations management, audio/video installations and service, as well as operations and IT networking on computer platforms including both Macintosh & Windows applications. Experience should include working with computer and A/V Systems, network appliances, and the tools to perform such duties.

Responsibilities

  • Create, manage, and follow-up of trouble tickets for clients and promptly communicate with clients on status.
  • Create specifications & requirements for maintenance & service agreements.
  • Interface with Project Managers to assist with client related work requests.
  • Troubleshoot, fix, & maintain digital signage systems for peak performance—remotely and on-site
  • Install, configure, and remotely monitor A/V systems and networks
  • Configure, administer, and deploy Mac & Windows based servers
  • Schedule and author content for digital media players
  • Provide on-site field support throughout the greater New York City area
  • Manage on-call support staff
  • Provide internal computer help-desk and tech support

Skills

  • Strong hands-on experience with computer based media and video systems, database, server/client and networking systems
  • Strong writing skills
  • Great client services
  • Troubleshooting, service and optimization of video and control systems
  • Digital sign video systems such as: Scala, Omnivex, BrightSign, Broadsign
  • Knowledge of HTML5, CSS, MySQL, and Applescript
  • Bachelors Degree in a technology-related field and CTS/CTS-D Certification a plus

Position is in our New York City office, and is available immediately.

 

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